Set up on a computer.

Use a current browser or official app only when the provider confirms support for your operating system.

COMPUTERS

Confirm the supported method

Check your Windows or macOS version.
Ask the provider whether it supports a browser-based player or an official desktop app for that system.
Use only the provider’s verified website or the Microsoft Store / Mac App Store when directed.

Type the provider’s verified web address yourself or open the link from its official welcome message.
Check that the address is correct and the connection is secure before signing in.
Do not install browser extensions or media packages from unrelated download sites.

Close unused tabs and update your browser from its official update menu.
Test the connection on another trusted website to see whether the issue is network-wide.
If playback still fails, record the browser version and exact error without capturing private credentials.

Where can I download a player?

Use only the official app store or download page identified by the authorized provider.

HAVE A QUESTION?

Plans, prices and compatibility are confirmed directly with the business.